在印度使用sify宽带网的经历

在印度使用sify宽带网的经历
几个月前，因为不堪使用airtel手机上网的龟速，决定换成宽带，刚好也听了
上门推销sify宽带网的小伙的蛊惑，就申请了sify公司3个月的256K包月，费用
大约是1200卢比/月，3个月优惠为3200多卢比，初装费2500卢比，共5700卢比，
目前的卢比兑RMB是约6.2卢比＝1RMB，大家有兴趣可以自己折算。
从此，灾难开始了：
申请时开始交的钱是布线费2500卢比，初装的小伙来得及时，填单后3天内就上
门布了线，但是还是不能用，因为没给帐号。布线的小伙叫我打电话给business
executive，打了后来了个operator，就是来推销的那个，收了3200卢比，然后说
要收200卢比的附加服务费，而他负责这一带的线路。我想想，3个月的线路维护，
收个200也不算多，就给了他。收了钱后，他告诉我半小时内就开通帐号，然后会
打电话告诉我。我给了他电话号码，说发短信就好了。
半小时过去了，没有短信。我打电话给他，他说马上就好。
2小时过去了，没有短信，我打电话，他说他现在正忙，稍后会打回给我。
数小时过去，已经下午5点半了，我打电话给他，他说正在来我家的路上，10分钟
就到，我又相信了他。
等到晚上7点半，他还是没来。我有点火了，我浪费了一整天在等他，他的效率就
这么低。再打他电话，响了3声，断线。我想想，晚上了，老外不喜欢晚上接工作
电话，明天再打吧。
第2天，再打，没人接，我刚好有两个电话，另一个是hutch的，现在是vodafone,
换了电话打，接了，听了我的声音，说马上给我办好。一直到5点半，还是没有答复，
再打，没人接了。
第3天，我不打了，直接打business executive投诉，business executive接了，听
了情况，说会联系operator叫他打回给我。
然后是漫长的等待，两天过去了，还是没有反应。
我又打给business executive，接了，很惊讶，说他怎么还没给你办好，叫我等5分钟。
然后挂了。不到2分钟，那个operator打来了，说马上上门给我办好。下午6点半，来
了。搞了一阵，装了个客户端软件，然后又是IP冲突，他打电话给一个维护部门，换
了好几个，才得到一个可用IP，终于可以用了。速度还不错，感觉浏览速度和国内1M
的宽带差不多，心里还挺高兴。
第2天，开机上网，发现不对，这个帐号显示只有1个月的有效期，打电话问operator，
他说月底他会renew这个帐号，叫我月底记得打给他。
先将就用着吧，前几天，网络还算顺畅，但第5天，问题来了，网络不通，显示IP冲突，
打电话给operator，接了，说正忙，等下打回给我。然后再也没有回音。
不知道过了多久，终于不冲突了，又用了两天，又出问题了，这次是显示网线没插上。
我担心是我的电脑的问题，叫了一个朋友带笔记本来试，还是显示网线没插上，估计
网线的另一头没插上交换机。等了两天，没有好转，打电话给customer care，又过了
两天，故障解决了。那个月，这种网线没插上的故障出了几次，每次都要打customer
care，然后就等几天。算下来，整个月能用的就没几天。
到了月底，显示帐号快过期了，我打电话给operator，出乎意料，居然显示此号码不存
在，我没有办法，只有打给business executive，他说他会和operator说，叫我等待，然
后就没有了下文。
我打电话给customer care投诉这个事，后来来了个新人，我以为是来解决问题的，却不是，
是来收下个月的钱的，我和他说这个事，他说你先交了钱吧，你的事我会向公司反应。然
后给了我正式的发票，我说上次那个就没给发票，只是在申请单上签了名写上3200已付，给
他看了签名，他说他也不好处理，他会找那个人说说。我心想这叫什么事嘛，你们公司这不
是在养骗子吗。不过目前也没什么好办法，交了下个月的钱。
这下个月也不好过，网线不通的情况多次出现，每次都要搞好几天，一个月下来也真的用不
上几天。
再后来，我多次打电话给customer care投诉，sify给了我免费了一个月。
再后来，没有后来了，不堪忍受3天两头的断网，我把网退了。
总之，印度的宽带服务很差，里面的operator说是维护线路，收了维护费，实际上什么也没做。
还打着公司的名义骗钱。一开始我还以为这是个别现象，后来，看到网上的blog，才知道这种
现象很普遍，有的operator收了客户的钱，开了帐号，然后自己用。
附一篇blog，是个印度人对sify的抱怨
This is what I lost by taking a Sify broad band connection.
2,000(installation charges) + 567(Package) + (41,000 * 2)(2 months
salary) + Lots of uncomforts + Increased Mobile Bills + Bad words from
operators + Peace of Mind + Waiting For Ever
My Locality is Kumaraswamy Layout, 2nd Stage, Bangalore. My Life was
never the same since the day I thought of taking Sify Broad Band. Here
is a short...very short story of the problems I've faced and the
problems any one can face if they go for Sify broad band.
I have applied for Sify Broad Band believing on their promise that the
connection will be given within 3 days where as others like Reliance
Wi-Fi said it will take 10 working days (to my unfortune there is no
touchtel(airtel) network in my locality).
I paid 2000/- to Sudhir, Sify business executive for installation and
567/- for package money(in cash not cheque) on March 30th, 2008.
No one turned up for 3 days. Then I've called the executive...he said
that he will send a technician the next day. Technician(Shiv) had come
indeed. He did give the connection but instead of giving me my login
details, he used some other names loggedin and showed me that internet
is working and took 150/- as one time service charge. I was very happy
that I got internet as I badly needed to work from home as I was
recovering from a serious slip disk/disk prolapse. But when I saw the
validity of account it was showing only 14hrs and terms explained
there are no where related to the package that I'v taken. When I asked
him the same thing he assured me that he will call and give me my
userid and default password. I again believed in him and gave him
150/-.
The next day as expected the dummy account had expired. No one called
up. I've called Shiv. He did not pick up the phone. I've called
Sudhir. He said he will call Shiv and tell him to generate my
username.
Another day gone by...didnt get call from either Shiv or Sudhir. Again
called both of them...this time niether of them pickup the phone. I've
kept on calling them the whole day thinking that they are busy...all
of a sudden the word "cheaters" came to mind and tried from my wife's
mobile. Shiv picked up and when I said my name he kept on saying
"hello...hello...hello..hello..." and then cut the call. Sudhir too
picked up. He spoke to me and said that he is returning from his
native and just got mobile network signal(some bullshit). He said he
will give the username as soon as possible and he did give me the
username the next day. I was on top of the mountain...very very happy.
Next Two days...every thing is perfect...the speed of internet was
good...I could download my files and upload in relatively less waiting
times. Third day morning...Problems started...when I switched on my PC
and tried to connect using sify client it gave me a famouse Sify BB101
error. I tried pinging the gateway. It was not pinging. Kept on
pinging till evening but of no use. Then in the evening called up the
customer care and launched a complaint. They said it will be rectified
within 12 working hours. That blew my mind...12 working days means
another working day. Remember...I was working from home and each day
of leave will show a loss of 1367/- in my salary.
I was patiently waiting for the connection looking at my command
prompt by issuing the command 'ping -t GATEWAYIP'. At last at
9PM...no...the connectivity did not return. I recalled the customer
care. They said that the status is in progress and said it may take
another 12 working hours.
Its the next day afternoon....the connection did not return...but I
got a call from my Project Manager asking for the status of the
work...I told him the thing going on with internet connection. He said
to call him once the connectivity is established. The connectivity is
back that day evening. I'm happy again and sad that I had work hard
the whole night to make up the lost days with unbearable back ache. I
was not supposed to sit for longer times but I had to work and I took
2 pain killers that night and applied almost half tube of Volitra
ointment(Muscle relaxant). Worked almost till 3:30AM in night and
couldnt bear the pain after that...so slept. Woke up at 8AM in the
morning...there was no connectivity again. Called up the customer
care....launched a fresh compliant and this time told them harshly
that I need the connection that day itself.
The next day...next 2 days...next 5 days..next 7 days...next 10
days...next 15 days...next 20 days...next 23 days...no
connectivity....meanwhile I've called all the people I
could...hopeless customer care people, arrogant unworthy technicians,
the business executive....no one came for the help...no I'l term it as
rescue. Because I wasnt in a situation to go to office and my PM lost
the patience and told me that he can no more accept me fit for work
from home too as there was no productivty for almost 1 month and said
will talk about my continution as employee once I return to the
office.
I was living on my credit card the whole month as my previous month's
salary and little savings were consumed by the hospitalization
expenditures for my slip disk's ailment. I did not get the
connectivity for a month but I got my post paid mobile bill increased
by 700/- compared to previous average monthly bills.
With these frustrations I lost my emotional controls and had a huge
argument with my wife and my doctor did tell me to have a relaxed mind
for speedy recovery from back ache but the situation was getting worse
day by day as I was loosing my emotional balance.
After a couple of days we have decided to leave the town as there was
no hope that the connectivity will be back and hardly any money to
survive in Bangalore. I had put my self on heavy pain killars and did
an adventure to travel in train to my home city Vijayawada with help
of my dad. The whole month of May I was in Vijayawada and I recovered
as if it was a miracle.
Came back to Bangalore on 30th May. Started my fight again. Called up
the customer care, they said..my account is inactive and then active
and then expired. I told them that I wasnt even in the city from last
one month. Then the lady asked my IP address after I gave my IP
address to my astonishment she said that some one else was using my
account. So another fresh complaint was launched.
This time I've started scolding them...the customer care, the
executive, techinicains all of them....a week back I got a call from
Sify Bangalore office and the lady told me to talk to the operator to
get the money back and she also said that Sify can not do anything in
this regard. I spoke to the operator and he said the money is not
refundable. Ofcourse the money is not refundable but only when they
are able to provide inertnet. But how come they take the money and
dont provide service even atleast for a month and say that the money
is not refundable.
I've called the customer care again and they said to call the operator
again. But that day evening a technician came to my house and did some
thing...the gateway was pinging. I tried to login with my username and
password to renew but it was saying "wrong username/password". The
technician gave some other password and then it got logged in. I've
asked him how come they change my password...he didnt utter a single
word and instead told me that I can not renew now using credit card
and asked me to pay the package money to him so that he can arrange
for renewal.
I told him straight away that I will not believe him. Then he said he
will give a dummy account to have a check for 5 days and if it works
fine then I can decide on renewal. I said okay...but even after 3 days
he did not give any dummy account and this time when I called him he
picked up the phone and told "Veeresh is not in town he will come
after a week". I could findout that the voice is Veeresh's. I've
called up from my wife's mobile and he said..."veeresh
speaking..."...I've blasted him on the phone...atlast he said "do what
ever you want...you will not get the money back...and we will not give
you the connection too".
When I told the same thing to Sify...they again said..they can not do
anything in this regard...and added that I did not pay money to Sify
but paid to the operator so I need to settle the matter with the
operator.
Long story short...do not take Sify broad band connection. They cheat
you by taking the money. This is what they do. They will put the
cable. They use a single working switch for a single day and show you
that internet works and take money from you and after you pay the
money they will take the switch back to fool some other person.
Atleast this is what happened in my case. And their topology is so
worst, they install an adoptor in a near by house to you and expect
them to switch on all the times. If they switch it off, you will loose
the connectivity and if they do not have any ports available to give a
new connection they will take out the one used by the old customers
and use that port to give a new connection.
Posted by chandu on Monday, July 14, 2008 at 12:55 AM